Scammers aim to take advantage of weak security and plan on you being distracted with everyday life.

To keep yourself safe:

• Stop – Don’t share your personal information such as your myGov sign in details, Tax File Number (TFN), or bank account details, with anyone unless you trust the person and they genuinely require your details.
• Check – Take a sec to check. Ask yourself could the message or call be fake? Is it really the ATO contacting you?
• Protect – Act quickly if something feels wrong or you’ve noticed suspicious activity on your ATO accounts.

Always be aware of what information you share. If a scammer gets your personal information they can use it to access your bank account, sign in to your myGov account, or steal money and commit fraud in your name.

If an interaction doesn’t feel right, don’t engage. You should either:

• go to Verify or report a scam
• check our latest Scam alerts
• or phone the ATO on 1800 008 540 to check.

If you are the victim of a data breach and your personal information has been accessed, go to Data breach guidance for individuals.

Your personal information

To commit identity crime or fraud, scammers only need some of your personal information. This may include:

• full name
• date of birth
• current address
• myGov and ATO online login details
• TFN
• passwords
• bank account numbers
• credit card details
• driver’s licence details
• passport details.

They can use this information in a variety of ways, such as to commit refund fraud in your name, access your myGov account to steal your tax refund, steal your superannuation or sell your identity to organised crime groups on the dark web or via other means.

If you suspect your personal information, such as your TFN, has been stolen, misused or compromised, phone the ATO as soon as possible on 1800 467 033 between 8:00 am and 6:00 pm Monday to Friday. They will investigate and can place extra protection on your ATO account.

Consequences of identity theft

If your identity is stolen the consequences can extend far beyond immediate financial loss (such as your super being cleaned out or refund fraud committed in your name) and lead to significant personal and professional challenges. Such as:

• impact to your credit rating, making it difficult to be approved for a loan or credit card
• making it difficult for you to prove who you are and get new identity documents
• damage to your reputation, potential for access to your social media accounts and spreading misinformation in your name
• it can also take victims of identity theft years to recover their identity and undo any damage

The emotional toll is also significant. Victims of identity theft often experience stress, anxiety and a sense of vulnerability knowing that someone else is capable of exploiting their personal information at any moment.

Protect yourself

Here are some top tips to keep your personal information safe:

1. Don’t give out your personal information to anyone unless you trust the person and they genuinely require your details.
2. We never send unsolicited emails or SMS with QR codes or links to an online portal. Scammers often use these methods to steal your personal information or plant malware on your devices. If you receive a notification asking you do this, it is a scam.
3. Always access online services by directly typing the URL into a browser, not by clicking on a link.
4. Protect your TFN – only give your TFN to organisations or people who have a legitimate need for it, such as your tax agent, current employer or bank. It’s important to verify that the person you’re giving your TFN to is who they say they are.
5. Never share your passwords. Consider using passphrases instead of passwords, a password manager can help you generate or store passphrases. You should also consider updating them regularly.
6. Enable multifactor authentication. If scammers obtain your password, it will be significantly harder for them to access your account.
7. Keep your devices up to date. Scammers can use viruses, malware and programs to access or steal your personal information on your devices including phones, computers and tablets.
8. Use your Digital ID (such as myID), set to the strongest level you can achieve, to access ATO online services through myGov.

To learn more about myID visit How to set up myID.

For top cyber security tips, visit Top cyber security tips for individuals. You can also set up Voice authentication to help protect your tax account and reduce the chance of scammers accessing it.

More information on securing your devices is available from the Australian Cyber Security Centre.

How the ATO keeps your information safe

They take the security and privacy of your personal information very seriously and have steps in place to make sure your data and online transactions are secure and safe.

They keep your personal information safe by:

• confirming your details when you contact them
• having a range of systems and controls in place to make sure your data and transactions are secure
• logging access to your personal information (to help the ATO identify any unusual behaviour).

To help you stay safe online, they:

• won’t ask you for your TFN or bank details via return email, SMS, or on social media
• won’t give your personal information to anyone without your consent, unless the law permits
• won’t communicate with you on behalf of another government agency or ask another government agency to represent them.

How they communicate with you

They may use SMS or email to ask you to contact them, but they will never send an unsolicited message with a link asking you to return personal information or log in to their online services.

The ATO has a Facebook, Instagram, X and LinkedIn account, but will never use these platforms to ask you to provide personal information, documentation or ask you to make payments.

Source: ato.gov.au May 2025
Reproduced with the permission of the Australian Tax Office. This article was originally published on https://www.ato.gov.au/newsroom/smallbusiness/ .
Important: This provides general information and hasn’t taken your circumstances into account.  It’s important to consider your particular circumstances before deciding what’s right for you. Although the information is from sources considered reliable, we do not guarantee that it is accurate or complete. You should not rely upon it and should seek qualified advice before making any investment decision. Except where liability under any statute cannot be excluded, we do not accept any liability (whether under contract, tort or otherwise) for any resulting loss or damage of the reader or any other person. 
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In addition to the financial impact from a scam, it can affect your mental health as well as damage your reputation, so understanding how scammers operate is the best way protect yourself from falling victim.

A growing trend

The statistics provide a sobering reminder that no one is immune—no matter how experienced or cautious they may be – it can happen at the click of a button.

According to the Australian Competition and Consumer Commission’s (ACCC) Scamwatch, Australians lost an alarming $3.18 billion to scams last year. 

The average individual loss from scams is significant, with individual losses rising by more than 50 per cent last year, to an average of almost $20,000.ⁱ This is due, in part, to scammers using new technology to lure and deceive victims and it underscores the serious financial toll scams can take.

Some of the most common scams include:

• Investment scams: Investment scams continue to be a major issue, with losses reaching around $1.2 billion in 2024. These scams often involve fraudulent online trading platforms or fake cryptocurrency schemes, designed to lure investors with promises of high returns and minimal risk.
• Impersonation scams: Fraudsters are increasingly using sophisticated tactics to impersonate trusted organisations, such as government bodies, banks, and financial advisers. In 2024, impersonation scams accounted for $700 million in losses, with scammers using fake emails, phone calls, and even text messages to trick victims into revealing sensitive personal information or parting with funds.
• Romance and relationship scams: These scams often involve scammers establishing a personal relationship with victims before manipulating them into sending money. In 2024, these types of scams led to losses of $250 million, highlighting the emotional and financial damage they can cause.

While these figures are shocking, they also reflect the changing nature of scams. Scammers are no longer relying on clumsy, obvious frauds. Instead, they are using highly professional methods, often tailored to the specific interests, financial knowledge, and behaviours of their targets.

Why everyone is vulnerable

As scammers become more creative, even the most experienced and financially literate individuals are at risk. There are several reasons why this is the case.

Sophistication: Scammers now use advanced technology and psychological manipulation to trick their victims. They impersonate respected brands and financial institutions, and they can craft highly convincing emails, websites, and phone calls that look indistinguishable from legitimate communications.

Cryptocurrency and new technologies: The rise of digital currencies and decentralised finance (DeFi) platforms has created new opportunities for scammers to exploit. These markets are largely unregulated, making them more vulnerable to exploitation by criminals.

Deepfakes: Scammers are increasingly using deepfake technology to make their fraudulent schemes more convincing and harder to detect. By creating hyper-realistic videos or audio recordings, they can impersonate trusted individuals, such as company executives, colleagues, or even loved ones, to manipulate victims to respond to requests for urgent assistance or money. This manipulation of digital media makes it much more difficult for victims to distinguish between what’s real and what’s fabricated.

Protecting yourself

Despite the growing sophistication of scammers, there are steps you can take to protect yourself. It’s crucial to stay alert and use a combination of scepticism, knowledge, and due diligence.

Be cautious when receiving unsolicited offers or requests, whether by phone, email, or social media. If you weren’t expecting to hear from a company or individual, don’t rush to react. Don’t click on links. Take a step back and verify the legitimacy of the contact by using an email or contact number that you locate online. Always verify account details this way before transferring any money.

Scammers are constantly evolving their tactics, so it’s crucial to stay informed. Regularly educate yourself on the latest scam trends and familiarize yourself with common warning signs. Agencies like Scamwatch provide ongoing updates and resources for identifying and reporting scams.

The evolving nature of financial scams means that it’s not enough to simply be cautious; you need to stay proactive. If you’re unsure whether an opportunity is a scam or simply want a second opinion on a financial matter, we’re here to help. Contact our team here.

Source for all scam statistics in this article: https://www.scamwatch.gov.au/research-and-resources/scam-statistics

i https://www.scamwatch.gov.au/research-and-resources/scam-statistics

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